Shipping and Cancellations

1. What are the shipping charges?
Shipping charges vary based on the size and weight of the sculpture, as well as the delivery location. Once you provide your delivery details, we will offer a specific shipping quote.

2. Can I change my shipping address after placing the order?
Yes, you can change your shipping address, but it must be done before the order is dispatched. Please contact us as soon as possible if you need to update your address.

3. Do you offer express shipping?
Yes, we do offer express shipping for certain locations. Please reach out to us to check if express shipping is available for your destination and to receive an estimated delivery time.

4. How can I cancel my order?
To cancel your order at The Star Murti Museum, please contact our customer service team as soon as possible. If the order has not yet been processed or shipped, we will assist you with the cancellation. However, for customized sculptures or orders that are already in production, cancellations may not be possible. Reach out to us directly to discuss your specific situation.

5. Are there any cancellation charges applied?
No, we do not apply any cancellation charges if the order is cancelled before it is processed or shipped.

6. Do you ship internationally?
Yes, The Star Murti Museum offers international shipping to various countries, including the United States and other global locations.

7. How many days does it take to deliver my order?
It usually takes 7-10 business days to deliver your order in India. However, please note that the estimated delivery time may vary due to adverse weather conditions, national holidays, rallies, and processions.

Return & Refund

1. How can I return my order?
At The Star Murti Museum, we do not offer a standard return policy due to the intricate and high-value nature of our handcrafted products. However, if there is a manufacturing defect or damage during transit, please contact our customer service team within 7 days of receiving your order. We will assist you in addressing the issue.

2. Can I return my order if I don’t like it?
Since our items are unique and handcrafted, we encourage customers to carefully consider their purchases before completing an order. Unfortunately, we do not offer returns for reasons of personal preference, but we are committed to resolving any concerns regarding the quality of our products.

3. When will I receive a refund for my returned order?
As we do not have a standard return or refund policy, refunds are generally not offered. However, in rare cases of manufacturing defects or damage during transit, we will address the issue and work towards a solution, which may involve product replacement rather than a refund.

4. Do you provide a reverse-pickup facility?
No, The Star Murti Museum does not provide a reverse-pickup facility. If there is an issue with your order, such as damage during transit, we encourage you to contact our customer service team for further assistance.

5. I have received a damaged product. Can I get it replaced with a new item?
Yes, if your product was damaged during transit, please contact our customer service team within 7 days of receiving the order. We will work with you to arrange a replacement for the damaged item.

6. How To Contact the Customer Support team?
You can contact on the following details:
Call Naman Agarwal at 6350628474 / 7665810111

Product Customization

1. How long does it take to complete a customised sculpture?
Ans. The time to complete a customised sculpture depends on the complexity of the design and the size of the statue. Typically, it takes anywhere from a few weeks to several months. Our team will provide you with an estimated timeline after reviewing the specific requirements of your order.

2. What materials do you use for your sculptures?
Ans. At Star Murti Museum, we primarily work with high-quality marble and stone to craft our sculptures. We also offer a range of other premium materials based on your preferences, including granite and sandstone, to ensure the durability and beauty of each piece.

3. What are the payment terms for Customised sculptures?
Ans. Star Murti Museum, if you place an order online for a customised sculpture, full payment is required upfront. This ensures we can begin working on your unique design immediately. We accept a variety of payment methods for your convenience.

4. How much does a customized sculpture cost?
Ans. The cost of a customized sculpture varies depending on factors such as size, material, design complexity, and the level of detailing required. We will provide a personalized quote once the specifications of your order are confirmed. Contact us directly for a consultation and price estimate.

5. Who will be the Point of Contact (POC) for my customised order?
Ans. Your dedicated Point of Contact (POC) for any customized order will be either Naman Agarwal (Call: 7665810111), Puru Agarwal (Call: 7665017334), or Ghanshyam Agarwal (Call: 9828017334). They will ensure smooth communication and guide you through every step of the process.

6. What if I receive my product damaged?
Ans. In the rare event that you receive a damaged product, please contact us immediately within 7 days of delivery. We will review the situation and work on providing a suitable resolution, which may include a replacement, based on the extent of the damage.

7. Can I get regular updates on the creation and production process of my customised order?
Ans. Yes, we provide regular updates on the progress of your customized order. You will receive timely notifications about key stages in the production process, ensuring you are informed and confident throughout the creation of your sculpture.

8. Can I return my customised order?
Ans. Since our customized sculptures are uniquely created based on your specifications, we do not accept returns. However, if there is a defect or issue related to craftsmanship or damage during shipping, we will work with you to resolve the issue to your satisfaction.

9. How do I care for and maintain my sculpture?
Ans. To maintain the beauty of your sculpture, we recommend regularly dusting it with a soft, dry cloth. For marble or stone sculptures, you can occasionally clean it with a damp cloth. Avoid using harsh chemicals or abrasive materials, as they can damage the finish. If you need more specific care instructions, feel free to contact us for guidance.