Shipping Policy

At The Star Murti Museum, we prioritise secure and efficient domestic shipping for our fragile stone and marble products, including intricately designed deity statues and handcrafted art pieces, ensuring they reach you safely and in excellent condition.

Our Shipping Process:

• Product preparation: Each item is precisely prepared to guarantee exceptional quality and durability. Our skilled artisans craft and thoroughly inspect each stone and marble product, including deity statues and handcrafted pieces, ensuring they are in perfect condition before shipment.
• Delivery Timeline: Our standard delivery timeframe for domestic orders is a minimum of 25 days and a maximum of 30 days from the completion and verification of your order. At The Star Murti Museum, we prioritise open communication with our customers. Once your order is prepared for shipment, a member of the Star Murti Museum team will reach out to you at the mobile no. provided to reconfirm your purchase and discuss the details of your order, ensuring you receive exactly what you desire. Our team will also confirm delivery details tailored to your location. Rest assured, we are committed to delivering your product within the 30-day timeframe.
• Secure Packaging: We prioritise the safety of your order by taking special care in packaging and transportation, ensuring that your items arrive without damage. Our delicate products are carefully packed. Our packaging department typically requires 5-7 working days to prepare your items, depending on the size of the order. 
• Domestic Shipping: For shipping within India, Once all documentation is complete, we will hand over your packaged shipment to our logistics provider. We recommend and provide Ground/Surface transportation for shipments to pin codes serviced by FedEx, our primary logistics partner.
• Customer Communication: Throughout the shipping process, our team maintains open communication with you, providing regular updates and promptly addressing any concerns or questions you may have. We prioritise transparency and are dedicated to keeping you informed every step of the way.
• Delivery Completion: Once your order has been successfully delivered, we are committed to ensuring your satisfaction. We encourage you to inspect your purchase upon receipt and to contact us immediately if you encounter any issues or have questions. While we take every precaution to ensure your shipment arrives safely, there are factors beyond our control during transit. Regardless of how securely a sculpture or product is packed, the journey to your doorstep can present unforeseen challenges. Your cooperation in this process is greatly appreciated.

At The Star Murti Museum, we are dedicated to providing global customers with secure and reliable international shipping for our exquisite stone and marble products, including beautifully crafted deity statues and unique handcrafted items.

Our Shipping Process:

• Product Preparation: At The Star Murti Museum, we ensure that each of our exquisite stone and marble products undergoes diligent preparation to guarantee the highest quality and durability. Our skilled artisans carefully craft and inspect every deity statue and handcrafted item, ensuring they meet our stringent quality standards before being deemed ready for shipment. This thorough preparation process is designed to provide you with exceptional products that arrive in perfect condition.
• Delivery Timeline: Our standard delivery timeline is minimum 25 and maximum 30 days following the completion and verification of your order. At The Star Murti Museum, we emphasise transparent communication with our customers. When your order is prepared for shipment, our team will contact you to confirm delivery details tailored to your location. You can trust that we are dedicated to ensuring your product arrives within the 30-day timeframe.
• Secure Packaging: Once your order is ready, we will send you photographs for your approval. After you confirm, your order will be forwarded to our packaging department. 

We take special care in packaging and transportation to ensure your items arrive without damage. Each product is carefully packed in blister packaging, reflecting their fragile nature. We then prepare the shipment to guarantee that your order reaches you in the best possible condition.

The packaging department typically requires 5-7 working days to prepare your goods, depending on the size of the order.

• Global Shipping: At The Star Murti Museum, we are proud to offer worldwide shipping to a variety of destinations, including but not limited to the United States, the United Kingdom, Australia, Sri Lanka, Germany, Italy, UAE, Hong Kong, and many more. No matter where you are located, our dedicated team is committed to ensuring that your exquisite stone and marble products, including beautifully crafted deity statues and unique handcrafted items, are delivered to you with care and efficiency.

We understand the importance of getting your order to you safely and promptly, and we work diligently with our logistics partners to navigate international shipping processes. Our goal is to provide a seamless experience for our customers around the globe, so you can enjoy your exceptional products without delay.

All custom duties and local taxes applicable to your destination will be billed directly to you by the logistics company, either before or after delivery. These charges are separate from our shipping costs. To avoid any surprises, we recommend checking with your local customs office for detailed information on these fees. If you have any questions or need assistance, please feel free to contact us—we’re here to help!

• Logistics services: At The Star Murti Museum, we partner with only trusted logistics providers such as FedEx or DHL's International Air Freight Priority Service, to ensure reliable and efficient international shipping for our exquisite stone and marble murtis. Our logistics services encompass the entire shipping process, from order fulfilment to final delivery, guaranteeing that your deity statues and handcrafted items reach you in perfect condition.
• Insurance and fumigation: Once your order is ready for dispatch, it will be fully insured and undergo fumigation in compliance with international regulations. After these processes are completed, your order will be handed over to the shipping company for delivery.

We offer two modes of transportation for your convenience:

• Airway Shipment: Fast and efficient, ideal for time-sensitive deliveries.
• Sea Way Shipment: A cost-effective option for larger shipments or less urgent deliveries.
• Customer Communication: We believe in transparent communication with our customers throughout the shipping process, providing updates and addressing your concerns.
• Delivery Completion: Once your order has been successfully delivered, we take it upon ourselves to ensure your complete satisfaction. We encourage you to inspect your purchase as soon as it arrives and to contact us immediately if you encounter any issues or have questions. Your feedback is important to us, and we are here to assist you every step of the way.